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Terms and conditions

Purchases made on printdeluxe.eu (the “Site”) are regulated by the following Terms & Conditions (the “Conditions”).
By clicking on the “accept” button, the user accepts the Conditions without any  limitations or reservations.
The site belongs to
Ideanding Europe SL - Headquarters in C/ Jacinto Borges 27, Arrecife 35505, Las Palmas, España. B76272251 "Ideanding Europe SL".

 

1. Services offered by the site

The Site offers the chance to benefit from web-to-print services (the “Services”).

All final product prices viewed on the site are shown in Euros.
Shipping fees are included for the next countries: Spain (except Canary Islands, Ceuta and Melilla), Portugal, Germany, United Kingdom, Ireland, Finland, Denmark, Luxembourg, Sweden, Netherlands, Croatia, Austria, Poland, Lithuania, Bulgaria, Gibraltar, Iceland, Moldova, Macedonia, Montenegro, Serbia and Montenegro and Jersey.

 

2. User responsibility for uploaded content

 

The selection of contents and images to be printed, as well as acquiring the authorisation for their reproduction, where necessary, is entirely the responsibility of the user. Printdeluxe will not under any circumstances check contents, apart from aspects related to the technical specifications and the artwork’s compatibility with the required specifications.
Printdeluxe may not be in any way held responsible for the non-authorised use of pictures by users or for any type of rights violation by third parties.
The user hereby releases Printdeluxe , undertaking therefore to indemnify it, from any responsibility to third parties that may complain about violations of intellectual property rights, damage to company image, honour, decorum, moral integrity or any monetary or non-monetary damage in consequence to the printing of images and contents uploaded by the user.
Printdeluxe reserves the right, at any time, to stop any order which shows a clear violation of intellectual property rights of third parties or if the contents are defamatory, violent or otherwise contrary to public law and morality.

 

3. Verification of uploaded files

The team of printdeluxe verifies format compatibility with regards to dimensions and resolution.
In the case the file is not suitable, the website will block the order. In this case, the user will be advised immediately via email and asked to upload the file once again or for approval of amendments .
If the
team of printdeluxe does not reveal any problems, the file will automatically pass into production and the user will be advised via email.

 

4. Delivery and shipping times

The delivery of products will be carried out on the dates selected by the user during the payment stage. Times are calculated starting from the completion of the order, or rather the successful uploading of the file and receipt of the confirmation. Delivery dates are valid for most of any given country. Islands and more remote areas could require two or more extra working days. The order will not be considered complete until the moment the file has been uploaded by the user and the related order confirmation through Printdeluxe has been received. Shipping and delivery time will be counted from the day the user has received the order confirmation.

All orders will be reviewed withing 24 working hours during the working days.
Working days are classed as Monday to Friday except for New Year’s Day, 6th Jan, 25th Apr, 1st May, 2nd June, 15th Aug, 1st Nov, 8th Dec, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve, Easter Sunday and Easter Monday.
Printdeluxe can only ship to the country of your invoice address. Deliveries to trade fairs are not possible.
Under no circumstance will Pixartprinting be held responsible for possible damages caused by a late delivery.

 

5. Right of withdrawal or return

The right of withdrawal / return without penalties and without specifying the reason, which consumers normally enjoy, does not apply to most of the services offered by Printdeluxe, since they are custom made goods and clearly personalized. All products presented in Printdeluxe are beeing made inmediately after payment confirmation and approval of the file. In case of confirmation the orders are made according to the instructions of our customers (size, color, etc.) Therefore, and according to Legislative Decree No 134/2001 of 26 April, cancelation is only possible if the production has not started yet an only within 14 days since the order has been placed.

You can claim an article in the following situations:
If the user receives the order and the outer casing (cardboard tube) is damaged as a result of transport and he believes the content may be resulted damaged, it is necesarry to check the article before signing. If the product is damaged, it is necesarry to leave evidence on the delivery note/PDA of the messenger and email us within 48 hours. Same procedure must be performed if a wrong item has been received. According solutions will be provided after approval of the claim.

In exceptional cases, if the client requires a refund, Printdeluxe will send a confirmation message to the user indicating the type of product return. Once the product has been returned to Printdeluxe we will reimburse the appropiate amount to the user. Costs of returning items are paid for by the customer. The right of withdrawal does not apply to errors caused by the customer or by ignorance of information by the customer.

 

6. Liability disclaimer - product defects

Printdeluxe will not be held responsible by users for damages of any kind, whether direct or indirect, deriving from possible errors, of any type, in the printing of the file sent by the customer, except in the case of wilful misconduct or gross negligence.
In the event of printing errors not attributable to the user or to delivery of the defective or damaged product, Printdeluxe will exclusively carry out one reprint of the material.
At the time of delivery, the user is obliged to thoroughly examine the products received. Any possible defects in the delivered items, printing errors or defects in the material’s packaging not attributable to the user are to be reported to the courier immediately. The items must be accepted by signing subject to verification. The user will then have to send a complaint through their personal
Printdeluxe account, making sure to attach photographic documentation where requested, within 5 days of the delivery of materials.In case of exceeding the deadline it is not possible to obtain help for this work. Due to the offer you have purcharsed we can not affort any reprint without beeing reflected the delivery note in case of damages and related pictures as required in the claim form. The company can not be held responsible for incorrect or not received information regarding the complaint.
Printdeluxe will do its best to respond to any complaints received within the following hours.

 

 

7. Applicable law, jurisdiction and jurisdiction for non-consumer users

These Terms are governed by the Spanish legislation.
For all ordes placed by individulad not qualifiying as "consumers", all disputes that may arise regarding the interpretation and/or execution of this contract will be competition exclusive of the Courts of Arrecife de Lanzarote.

 

8. Data Protection

Personal data provided by the user in any form included in this Websitesite are included in computer files property and responsibility of PRINTDELUXE and will be treated by methods automated with the sole purpose of enabling administrative management of our trade relations. The user expressly authorizes PRINTDELUXE to how much data is obtained on this Websitesite for the development of trade relations between both sides can be provided to thrid parties for the best fulfillment of its services, transport, installers, financial institutions, etc. In all cases they are strictly necessary for the specific activity to be undertaken. Likewise, the user authorizes PRINTDELUXE so that the data collected are used for information campaigns and promotional activities for products or services that may be of interest.

At any time you can exercise rights of access, rectification, cancellation and opposition to give in the current law 15/1999 of data protection, simply communicating by email.

PRINTDELUXE reserves the right to change its privacy policy or the conditions of use of our services for reasons of adaptation to the legislation or other reasons.

This Websitesite uses "cookies", text files that are installed on your computer and make it possible to analyze the behavior of Internet users. The information generated by the cookie about your use that makes the user of the Websitesite is transmitted and stored in order to assess user behavior on the Websitesite, generate reports the activities of the Website.

Data protection

The personal data that the USER provides in any of the forms included on this Website are stored in a computer file which is property and responsibility of PrintDeluxe, and will be automatically used for the sole purpose of making possible the administrative management of our commercial relationship. The USER expressly authorises PrintDeluxe so that the data provided by the user to this Website for the development of the commercial relationship between the two parties may be facilitated to other companies in order to best fulfil its services, such as transport, installers, financial institutions, etc. In all cases, they will be strictly necessary for the specific activity to be undertaken. Likewise, the user authorises PrintDeluxe so that the data collected are used for informational campaigns and promotional activities for products or services that may be of interest to them.

You can exercise your rights of access, rectification, cancellation and opposition given by the current Law 15/1999 on Data Protection at any time simply by communicating this by email..

PrintDeluxe reserves the right to change its PRIVACY POLICY or conditions of use of our services for reasons of adaption to current legislation, or any other reasons.

This website uses “cookies”, text files that are installed on your computer and which enable the analysis of user behaviour on the internet. The information generated by the cookie about the user’s use of the website is transmitted and stored in order to assess user behaviour on the website and generate reports on the activities of the web.

Company Information

Ideanding Europe SL
B76272251
C/ Jacinto Borges 27, 1º
Arrecife 35500 - Canary Island - Spain
Customer Service: info@printdeluxe.eu