Terms and conditions
Purchases made on printdeluxe.eu (the “Site”) are regulated by the following
Terms & Conditions (the “Conditions”).
By clicking on the “accept” button, the user accepts the Conditions without any
limitations or reservations.
The site belongs to Ideanding Europe SL - Headquarters in C/ Jacinto Borges 27, Arrecife 35505, Las Palmas, España. B76272251 "Ideanding Europe SL".
1. Services offered by the site
The Site offers the chance to benefit from web-to-print services (the “Services”).
All final product prices viewed on the site are shown in Euros.
Shipping fees are included for the next countries: Spain (except Canary Islands, Ceuta and Melilla), Portugal, Germany, United Kingdom, Ireland, Finland,
Denmark, Luxembourg, Sweden, Netherlands, Croatia, Austria, Poland,
Lithuania, Bulgaria, Gibraltar, Iceland, Moldova, Macedonia, Montenegro, Serbia
and Montenegro and Jersey.
2. User responsibility for uploaded content
The selection of contents and images to be printed, as well as acquiring the
authorisation for their reproduction, where necessary, is entirely the
responsibility of the user.
will not under any circumstances check contents, apart from aspects related to
the technical specifications and the artwork’s compatibility with the required
may not be in any way held responsible for the non-authorised use of pictures by
users or for any type of rights violation by third parties.
The user hereby releases
, undertaking therefore to indemnify it, from any responsibility to third
parties that may complain about violations of intellectual property rights,
damage to company image, honour, decorum, moral integrity or any monetary or
non-monetary damage in consequence to the printing of images and contents
uploaded by the user.
Printdeluxe reserves the right, at any time, to stop any order which shows a
clear violation of intellectual property rights of third parties or if the
contents are defamatory, violent or otherwise contrary to public law and
3. Verification of uploaded files
printdeluxe verifies format compatibility with regards to dimensions and
In the case the file is not suitable, the website will block the order. In this
case, the user will be advised immediately via email and asked to upload the
file once again or for approval of amendments .
does not reveal any problems, the file will automatically pass into production
and the user will be advised via email.
4. Delivery and shipping times
The delivery of products will be carried out on the dates selected by the user
during the payment stage. Times are calculated starting from the completion of
the order, or rather the successful uploading of the file and receipt of the
confirmation. Delivery dates are valid for most of any given country. Islands
and more remote areas could require two or more extra working days. The order
will not be considered complete until the moment the file has been uploaded by
the user and the related order confirmation through Printdeluxe has been
received. Shipping and delivery time will be counted from the day the
user has received the order confirmation.
All orders will be reviewed withing 24 working hours during the working days.
Working days are classed as Monday to Friday except for New
Year’s Day, 6th Jan, 25th Apr, 1st May, 2nd June, 15th Aug, 1st Nov, 8th Dec,
Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve, Easter Sunday and
Printdeluxe can only ship to the country of your invoice address. Deliveries to
trade fairs are not possible.
Under no circumstance will Pixartprinting be held responsible for possible
damages caused by a late delivery.
5. Right of withdrawal or return
The right of withdrawal / return without penalties and without specifying the reason, which consumers normally enjoy, does not apply to most of the services offered by Printdeluxe, since they are custom made goods and clearly personalized. All products presented in Printdeluxe are beeing made inmediately after payment confirmation and approval of the file. In case of confirmation the orders are made according to the instructions of our customers (size, color, etc.) Therefore, and according to Legislative Decree No 134/2001 of 26 April, cancelation is only possible if the production has not started yet an only within 14 days since the order has been placed.
You can claim an article in the following situations:
If the user receives the order and the outer casing (cardboard tube) is damaged as a result of transport and he believes the content may be resulted damaged, it is necesarry to check the article before signing. If the product is damaged, it is necesarry to leave evidence on the delivery note/PDA of the messenger and email us within 48 hours.
Same procedure must be performed if a wrong item has been received. According solutions will be provided after approval of the claim.
In exceptional cases, if the client requires a refund, Printdeluxe will send a confirmation message to the user indicating the type of product return. Once the product has been returned to Printdeluxe we will reimburse the appropiate amount to the user. Costs of returning items are paid for by the customer.
The right of withdrawal does not apply to errors caused by the customer or by ignorance of information by the customer.
6. Liability disclaimer - product defects
will not be held responsible by users for damages of any kind, whether direct or
indirect, deriving from possible errors, of any type, in the printing of the
file sent by the customer, except in the case of wilful misconduct or gross
In the event of printing errors not attributable to the user or to delivery of
the defective or damaged product, Printdeluxe
will exclusively carry out one reprint of the material.
At the time of delivery, the user is obliged to thoroughly examine the products
received. Any possible defects in the delivered items, printing errors or
defects in the material’s packaging not attributable to the user are to be
reported to the courier immediately. The items must be accepted by signing
subject to verification. The user will then have to send a complaint through
their personal Printdeluxe
account, making sure to attach photographic documentation where requested,
within 5 days of the delivery of materials.In case of exceeding the
deadline it is not possible to obtain help for this work. Due to the offer you
have purcharsed we can not affort any reprint without beeing reflected the
delivery note in case of damages and related pictures as required in the claim
form. The company can not be held responsible for incorrect or not received
information regarding the complaint.
Printdeluxe will do its best to respond to any complaints received within the
7. Applicable law, jurisdiction and jurisdiction for non-consumer users
These Terms are governed by the
For all ordes placed by individulad not qualifiying as "consumers", all disputes
that may arise regarding the interpretation and/or execution of this contract will be competition
exclusive of the Courts of Arrecife de Lanzarote.
8. Data Protection
Personal data provided by the user in any form included in this Websitesite are included
in computer files property and responsibility of PRINTDELUXE and will be treated by methods
automated with the sole purpose of enabling administrative management of our trade
relations. The user expressly authorizes PRINTDELUXE to how much data is obtained on
this Websitesite for the development of trade relations between both sides can be provided to
thrid parties for the best fulfillment of its services, transport, installers, financial
institutions, etc. In all cases they are strictly necessary for the specific activity to be
undertaken. Likewise, the user authorizes PRINTDELUXE so that the data collected are
used for information campaigns and promotional activities for products or services that may
be of interest.
At any time you can exercise rights of access, rectification,
cancellation and opposition to give in the current law 15/1999 of data
protection, simply communicating by email.
the conditions of use of our services for reasons of adaptation to the legislation
or other reasons.
This Websitesite uses "cookies", text files that are installed on
your computer and make it possible to analyze the behavior of Internet users.
The information generated by the cookie about your use that makes the user of
the Websitesite is transmitted and stored in order to assess user behavior on
the Websitesite, generate reports the activities of the Website.